Privacy and cookie policy

This privacy statement and cookie policy were last updated on 1 October 2026 and apply to citizens and legal permanent residents of the European Economic Area and Switzerland.

Privacy statement

In this privacy statement, we explain what we do with the data we obtain about you viawww.nbkeurope.com. NBK Europe is a brand of PM B.V., which is responsible for processing your personal data. We recommend you carefully read this statement. In our processing we comply with the requirements of privacy legislation. That means, among other things, that:

• we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
• we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
• we first request your explicit consent to process your personal data in cases requiring your consent;
• we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
• we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Purpose, data and retention period

We may collect or receive personal information for a number of purposes connected with our business operations which may include the following:

1.1 Contact and quote requests – through phone, mail, email and/or webforms

For this purpose we use the following data:

• A first and last name
• An email address
• A telephone number and company name (if you provide them)
• Your message and, for a quote request, the product and article code concerned
• IP address (only to protect our forms against spam and abuse; it is not stored with your enquiry)

The basis on which we may process these data is: upon the provision of consent.

Retention period
We retain this data until the service is terminated.

1.2 Website statistics and campaign measurement – only with your consent

For this purpose we use the following data:

• The pages you visit, and how you click and scroll on them
• Device and browser type, and your approximate location (country and region, derived from your IP address)
• The website or advertisement that brought you to our website

The basis on which we may process these data is: upon the provision of consent, which you give or refuse in the cookie pop-up.

Retention period
Google Analytics: up to 14 months. Microsoft Clarity: session recordings 30 days, heatmaps and statistics up to 13 months.

2. Sharing with other parties

We only share or disclose this data to processors for the following purposes:

• Vercel Inc. – United States – Hosting of the website and processing of the webforms.
• Neon Inc. – Germany (data centre in Frankfurt) – Database in which enquiries from the webforms are stored.
• Resend – Ireland (EU sending region) – Delivery of enquiries from the webforms to our inbox by email.
• Cloudflare, Inc. – United States – Spam protection of the webforms (Turnstile).
• Google Ireland Ltd. – Ireland / United States – Website statistics and measuring Google Ads campaigns (only with your consent).
• Microsoft Ireland Operations Ltd. – Ireland / United States – Website statistics and usability analysis with Microsoft Clarity (only with your consent).
• Innoworks B.V. – Netherlands – Development, hosting and maintenance of the website.

Where a processor is based in the United States, personal data is transferred on the basis of the EU-U.S. Data Privacy Framework or the standard contractual clauses of the European Commission.

3. Cookies

Our website uses cookies. For more information about cookies, please refer to our Cookie Policy below.

4. Disclosure practices

We disclose personal information if we are required by law or by a court order, in response to a law enforcement agency, to the extent permitted under other provisions of law, to provide information, or for an investigation on a matter related to public safety.

If our website or organisation is taken over, sold, or involved in a merger or acquisition, your details may be disclosed to our advisers and any prospective purchasers and will be passed on to the new owners.

We have concluded a data processing agreement with Google. Google may not use the data for any other Google services. The inclusion of full IP addresses is blocked by us.

5. Security

We are committed to the security of personal data. We take appropriate security measures to limit abuse of and unauthorized access to personal data. This ensures that only the necessary persons have access to your data, that access to the data is protected, and that our security measures are regularly reviewed.

6. Third-party websites

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

7. Amendments to this privacy statement

We reserve the right to make amendments to this privacy statement. It is recommended that you consult this privacy statement regularly in order to be aware of any changes. In addition, we will actively inform you wherever possible.

8. Accessing and modifying your data

If you have any questions or want to know which personal data we have about you, please contact us. You can contact us by using the information below. You have the following rights:

• You have the right to know why your personal data is needed, what will happen to it, and how long it will be retained for.
• Right of access: you have the right to access your personal data that is known to us.
• Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
• If you give us your consent to process your data, you have the right to revoke that consent and to have your personal data deleted.
• Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
• Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

9. Submitting a complaint

If you are not satisfied with the way in which we handle (a complaint about) the processing of your personal data, you have the right to submit a complaint to the Data Protection Authority (Autoriteit Persoonsgegevens).

10. Contact details

Cookie policy

1. Introduction

Our website, www.nbkeurope.com (hereinafter: “the website”) uses cookies and other related technologies (for convenience all technologies are referred to as “cookies”). Cookies are also placed by third parties we have engaged. In the document below we inform you about the use of cookies on our website.

2. What are cookies?

A cookie is a small simple file that is sent along with pages of this website and stored by your browser on the hard drive of your computer or another device. The information stored therein may be returned to our servers or to the servers of the relevant third parties during a subsequent visit.

3. What are scripts?

A script is a piece of program code that is used to make our website function properly and interactively. This code is executed on our server or on your device.

4. What is a web beacon?

A web beacon (or a pixel tag) is a small, invisible piece of text or image on a website that is used to monitor traffic on a website. In order to do this, various data about you is stored using web beacons.

5. Cookies

5.1 Technical or functional cookies

Some cookies ensure that certain parts of the website work properly and that your user preferences remain known. By placing functional cookies, we make it easier for you to visit our website. This way, you do not need to repeatedly enter the same information when visiting our website and, for example, your cookie choice is remembered. We may place these cookies without your consent.

5.2 Statistics cookies

We use statistics cookies to optimize the website experience for our users. With these statistics cookies we get insights in the usage of our website. We ask your permission to place statistics cookies.

5.3 Marketing/Tracking cookies

Marketing/Tracking cookies are cookies or any other form of local storage, used to create user profiles to display advertising or to track the user on this website or across several websites for similar marketing purposes.

6. Placed cookies

7. Consent

When you visit our website for the first time, we will show you a pop-up with an explanation about cookies. As soon as you click on “Accept all”, you consent to us using the statistics and marketing cookies described in this Cookie Policy. If you click on “Reject”, we only use functional cookies. You can disable the use of cookies via your browser, but please note that our website may no longer work properly.

7.1 Manage your consent settings

You can change or withdraw your consent at any time with the button below, or via “Cookie settings” at the bottom of every page.

Cookie settings

8. Enabling/disabling and deleting cookies

You can use your internet browser to automatically or manually delete cookies. You can also specify that certain cookies may not be placed. Another option is to change the settings of your internet browser so that you receive a message each time a cookie is placed. For more information about these options, please refer to the instructions in the Help section of your browser.

Please note that our website may not work properly if all cookies are disabled. If you do delete the cookies in your browser, they will be placed again after your consent when you visit our website again.

9. Your rights with respect to personal data

Your rights are listed in section 8 of the privacy statement. If you have a complaint about how we handle your data, we would like to hear from you, but you also have the right to submit a complaint to the supervisory authority (the Data Protection Authority).

10. Contact details

For questions and/or comments about our Cookie Policy and this statement, please use thecontact details in the privacy statement.